Effective Date: August 11, 2026
Thank you for shopping at Kivoras. We are committed to processing and delivering your fishing gear and accessories safely and efficiently.
Orders are generally processed within 1–3 business days after successful payment confirmation.
Orders placed on weekends or public holidays may begin processing on the next business day.
Orders placed before 2:00 PM on a business day may be processed on the same business day.
Orders placed after the cut-off time will generally be processed on the following business day.
Processing times may vary during sales, holidays, or periods of unusually high order volume.
After your order has been processed and dispatched, estimated delivery times may vary depending on the destination and selected shipping service.
Typical delivery times may range from 5–12 business days.
Delivery estimates are not guaranteed and may be affected by customs, weather, carrier delays, or other circumstances outside our control.
Orders may be shipped using trusted international carriers, including:
The available carrier may depend on the destination, package size, and shipping service selected.
Once your order has been dispatched, tracking information may be provided by email or through your account.
Tracking updates can take some time to appear after the carrier receives the package.
Customers are responsible for providing accurate and complete shipping information.
Kivoras is not responsible for delays or additional costs caused by an incorrect or incomplete delivery address.
International orders may be subject to customs duties, taxes, or other import charges imposed by the destination country.
Any applicable customs charges are generally the responsibility of the customer unless otherwise stated at checkout.
If your package is delayed or appears to be lost, please contact us with your order information and tracking details.
We will work with the applicable shipping carrier to investigate the shipment.
If your package arrives visibly damaged, please document the condition of the package and products and contact us as soon as possible.
Photographs may be requested to assist with the investigation.
For questions about shipping, delivery, or tracking, please contact Kivoras through the contact information available on our website.
