Effective Date: August 11, 2026
At Kivoras, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for a return under this policy, you may contact us for assistance.
To be eligible for a return, the product should generally:
Certain products may not be eligible for return due to their nature or condition.
Return requests should be submitted within 30 days of delivery, unless otherwise stated for a specific product.
Requests submitted after the applicable return period may not be accepted.
If your order arrives damaged, defective, or contains the wrong product, contact us as soon as possible.
We may request photographs or other information to assess the issue and determine the appropriate solution.
If you simply change your mind about a purchase, the product must meet our return conditions before a return can be approved.
Return shipping costs for change-of-mind returns may be the customer’s responsibility unless otherwise stated.
Products that have been used, damaged after delivery, modified, or returned without required components may not qualify for a refund.
Products specifically identified as non-returnable at the time of purchase are also excluded.
Once an approved return has been received and inspected, we will determine whether the product qualifies for a refund.
Approved refunds will generally be issued to the original payment method.
The time required for the refund to appear may depend on your payment provider or financial institution.
Where available, exchanges may be offered for defective, damaged, or incorrect products.
If the requested replacement is unavailable, we may provide another appropriate resolution.
If the return is due to a defective, damaged, or incorrect product, Kivoras may cover reasonable return shipping costs where applicable.
For other eligible returns, the customer may be responsible for return shipping costs.
To request a return, contact Kivoras with:
Our team will provide further instructions after reviewing your request.
